AM
Andisiwe M

1 reviews | Active since Sept 2017

18 Sept 2017, 21:12

Bad Service! Expensive for nothing! *********** staff! Late Delivery 2 months late!

Have been waiting for an update regards my delivery, no update has been made. My goods have been held for 1 full it's almost 2nd full month now. What did you mean exactly when you said TNT is a fast courier company that takes up to 5-7 days for one goods to be delivered? What a poor service I have been offered, when invoice is issued for payment to be done, contact is made. But when goods are not arriving no contact is made to update on the hold up. What exactly am I paying for, stress? So you keep saying ' Please update on customs or reminder has been sent to customs awaiting response ' but nothing! This incompetency does not match up with the amount we are paying for your services. I am failing to understand after an invoice issued what could be holding the goods. I will be writing a review on TNT and trust me it will not be a good one with this experience. I will not be recommending it to anyone.

Thanks for the poor service and *********** staff both customs and TNT.

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Replies (1)
Fedex Express
Fedex Express's reply26 Sept 2017, 13:30
Official

Dear Andisiwe

Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
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