LC
Lindiwe C

1 reviews | Active since Oct 2015

20 Apr 2018, 13:59

BAD SERVICE *CUSTOMS*

I purchased items online from China, then Fedex called me to request documents for clearance. I then emailed my documents soon after the call then 2 weeks later i received an email requesting for a fine of R 1500.00 for non-compliance. when i asked why i have to pay for a fine i was told that customs didn't receive the documents on time. I WANT MY PARCEL DELIVERED.!!!!!!

0
Replies (2)
Fedex Express
Fedex Express's reply20 Apr 2018, 14:11
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge

Best regards,

Fedex Express
Fedex Express's reply20 Apr 2018, 14:12
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge

Best regards,