BAD Service, BAD attitude

We were sent a package on the 19 April 2015, this should have arrived within 3-5 days. We still have not received this. We were trying to track the package after 2 weeks and were told that the hold up was for payment. We paid the next day and then have been informed that it is actually customs holding the package as they wanted the correct documentation. We understand customs process and are happy with this. What we are very unhappy with is that we have had to chase this package from day one and ask what is going on. Then when we ask there is bad attitude and passing the blame. It has been the worst service I have seen in a very long time. They have cost us a large order because of the delay. <br> <br>