1 reviews | Active since Feb 2013
bad service around delivery of parcelin south frica
<p>I'm so disappointed with the service of FedEx in South Africa - I had a package shipped from the Netherlands on the 8th of November, and I still haven't received delivery. <br /> All sorts of delay information does not get updated you speak to the same consultants and they even drop the calls if u complain or correct them about the service <br />The customer service needs a serious upgrade also the lady Charleen always dropps the call i dont know if quality listens to the recordings for quality purposes never the less i am surpised that this lady still works there all over facebook and other social media platforms are people complianing about the service in South Africa the i dont care attitude brings down the service level of this delivery service group.</p> <p><br /> My Tracking number is: ********** 12541 and is sheduled to be delivered today i only hope and pray all goes according to plan.<br /><br /></p> <p>Calls get dropped and no action is taken to correct their own internal error. /you will find that you call multiple times and as soon as they here the tracking number the call drops<br /> Terribly mismanaged, terrible communication. Please someone at Fedex do something! As I'm not getting any constructive feedback from your terrible department here, and at this rate will never use Fedex ever again.<br /> FedEx South Africa has the worst client service ever! and seriousl needs a change </p>
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
I do hope someone calls me back as this needs to be addressed t the highest levels. This is very bad and poor customer service for such a gobal company like fedex.
the staff needs to be trained how to deal with issues that the customers are raising, meeting and exceeding the customer service is of essence in a company like this i work for IBM and i can tell you such behaviour will not be tollerated.
I do hope someone calls me back as this needs to be addressed t the highest levels. This is very bad and poor customer service for such a gobal company like fedex.
the staff needs to be trained how to deal with issues that the customers are raising, meeting and exceeding the customer service is of essence in a company like this i work for IBM and i can tell you such behaviour will not be tollerated.