LY
Lindsay Y
1 reviews | Active since Apr 2011
02 Oct 2020, 22:19
Bad service and no replies to emails
Very bad customer service will not use them again. My parcel got stopped randomly by customs on 11th September. I called FedEx to find out what to do 14th September as I heard nothing from them . They told me to send documents which I did. Now there is no response to my emails, still have no word on my package. I called call centre this morning they said they would escalate my matter and someone would get back to me today... No one got back to me. My package has been at custime 3weeks now this is ridiculous.
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Replies (3)
Fedex Express's replyOfficial
03 Oct 2020, 10:01FThank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Fedex Express's reply03 Oct 2020, 10:01
Official
FThank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
LY
Lindsay Y's updateReviewer Update
27 Oct 2020, 09:32This matter has still not been resolved.
LY
Lindsay Y's update27 Oct 2020, 09:32
Reviewer Update
This matter has still not been resolved.
LY
Lindsay Y's updateReviewer Update
27 Oct 2020, 09:33My emails are ignored etc can you please sort this out.
LY
Lindsay Y's update27 Oct 2020, 09:33
Reviewer Update
My emails are ignored etc can you please sort this out.