EW
Esme W
1 reviews | Active since Aug 2020
21 Aug 2020, 09:27
BAD SERVICE AND COMMUNICATION
My parcel arrived in South Africa on 10 July 2020. I still do not have my parcel
Since then I have phoned them almost every day and have had various email communications with numerous people. Lindwe, Julie, Modipadi, Kummi, Lunga, Thami, Judy, Shannen Mc Pherson, Shimane B Kau, Rannono Mohapeloa, Wilma Nienaber.
The only answer they keep giving me is "Your request has been escalated " Then I wait till the next day and go through the same process and get the same answer.
HOW MANY MORE WEEKS DO I HAVE TO DO THIS BEFORE I GET MY PARCEL!!!!!
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Replies (2)0
Replies (2)
Fedex Express's replyOfficial
21 Aug 2020, 10:11Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Brenda
Regards,
Brenda
Fedex Express's reply21 Aug 2020, 10:11
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Brenda
Regards,
Brenda
EW
Esme W's updateReviewer Update
01 Sept 2020, 09:32I did receive my parcel after 6 weeks but now I have another 3 parcels stuck in the FEDEX system again.
EW
Esme W's update01 Sept 2020, 09:32
Reviewer Update
I did receive my parcel after 6 weeks but now I have another 3 parcels stuck in the FEDEX system again.