BAD SERVICE

Very disappointed in FedEx's service. I will NEVER recommend this courier/freight company to anyone or any company as we have been waiting almost two months for a sample pack from UK. The customer has sent the goods first week of August and apparently it is still undergoing "Clearance". I have sent numerous emails, I have called and so have my Directors called and logged complaints but no response. Every time I receive feedback and it is the same feedback every week, that they have escalated the matter to management and yet no feedback - if Management was involved why don't they respond to customers or let us know what is going on ??? We are heading into the second month where we have not received this package. If this is what you call customer service from FedEx then they should close there doors and not assist customer's at all! We would like to take this matter further !