BAD SERVICE

On Friday morning we called Fedex to collect and deliver a parcel, paid in the amount and sent off proof of payment, ID plus signed quote. Now Monday and parcel is still in Cape Town. This parcel was VERY URGENT.<br> <br> I called Fedex this morning and was informed they received nothing and when asked where it was e-mailed to and I gave them the address I was informed that e-mail is no longer in use - if that e-mail is no longer in use then why ask for info to be sent there?? Attached below is info on the e-mail - \Please fax or email necessary information/ documents to Customer Services on [Email Removed] ...\" <br> <br> Pretty upset as I should have had the document on Saturday, now Monday and still in Cape Town to be collected as you send out incorrect information, really get your act together!! "