BAD SERVICE

I would like to lay a complaint about FedEx's service. We regularly import goods from the USA. All goes well with the importing, but when it arrives in South Africa, the nightmare begins. First customs needs an invoice, which is always attached in a sleeve on the box. After numerous phone calls and emails, one will be lucky if it clears at customs after 3 days. Then the nightmare continues. As we are situated in Mossel Bay, I can understand it will take 2 days to deliver, but the latest shipment took 5 days, which is unacceptable.