BAD SERVICE

Package was sent to me from Germany. I received an e-mail indicating the delivery date. I made an enquiry in terms of the delivery time. I was informed that the package has been delayed to to lockdown regulations which is understandable. I went onto the Fedex website regularly to view the update on the package. The package arrived in Johannesburg at the beginning of June 2020. I have been trying for weeks, using all possible channels to get reasons for the lengthy delay. I phoned the customer care number numerous times and was on hold for more then 30 minutes at a time. I never got to speak to anyone. I tried the online chat........what a load of *******. The system said I will be connected to an agent. That never happened. All I need to know is when I can expect my package and why is it been delayed for so long. I payed for a service that I do not get. This is VERY SUB STANDARD service for a large international company. I will NEVER recommend this company if this is the level of service one can expect.