Bad Service

This is one of the worst experiences ever with Fedex. This include staff being Michelle,Palesa,Nicky,Bradley,and the so called Branch Manager Sanjeen just not bothering to get this sorted as I was out of the country. They dont return phone calls never mind answering them and if you get provided with contact numbers it is normally incorrect. I brought in some equipment from the US that was supposed to be delivered on 17 April 2019 and when the parcel left the US contacted Fedex and provided all the correct details including the correct code to determine the import duties as required by SARS. Fedex staff in their wisdom changed the code and this resulted in import duties being charged which would not have been there had they used the correct code and then tried to force me to sign the incorrect import documents which I objected to.This thanks to Fedex South Africa has no delayed the delivery and all we are getting now is excuses as Fedex is always waiting for something being their payment department, their driver. customs etc. When is this going to get sorted and my parcel delivered ?????