bad service

I used FedEx express I'm still waiting for my parcel that I was supposed to get 3 March 2018 tracking no ***********127259 no one contacted me to tell me the out come of my parcel I called thier call center they have me email address of Aisha amardien I did write to her she thn reply buy wanting proof of payment and commercial invoice and I did send her what she requested after that I received a email with attachment of letter that I must pay fine of 1500 and other amount I reply to her asking for what I need clarity what is going on that was on the 6 march 2018 she never rep**** till today I tried to contact every time I call they say she is not available then I spoke to unealia she requested some documents I did send them then she wanted letter from supplier the supplier did email it to her after that no one contacted me again . I want my parcel this service is very bad for business