Bad Service

I made an order from UK this week Tuesday and it is due for delivery today(16/02/18). I have been tracking my parcel and this morning I realised that it is not really reflecting delivery for today. I had to pick up the phone and call Fedex(Fedex will never bother to inform you that your package might be late for delivery), the agent I spoke to simply told me that my package is still at the airport and will surely not be delivered today. She was very relaxed and not concerned at all that I paid for my goods to be delivered today and they wont be getting delivered. As a regular Fedex customer I do believe that measures should be taken to meet the client half way in cases like this; it is not my fault that my items are late for delivery and I believe Fedex should make a means by trying to deliver on a Saturday, if delivery was late. The agent continued to tell me that there is no way they will deliver tomorrow and If i want that I must pay for that???? I already paid for delivery to be made today and this is clearly not happpening but it seems like Fedex is not willing at all to deliver to me on a weekend even when it is their fault that my item did not get delivered on time.

I am very disspaointed with this experience and I do hope this is not how Fedex chooses to continue moving forward.