Bad service

<p>With my new business, on my first order it took about a week for them to eventually get my details (ID) correct and get it through the custom’s process, I had to phone every day and go through the entire explanation again, and provide the details again. Not only that, the delivery people then **** on the tracking stating that they were at my business to delivery and I was not available – I mailed the ladies about this and was blatantly ignored. Since then things have been going fine and clearance has been very fast. </p> <p> </p> <p>With my latest order now they seem to have now lost my ID - I honestly do not know how you can have a customer’s information, and then suddenly not, regardless, one of their ladies called me yesterday to get my details, so I gave her my import/export license number as I now have one. I was told I would receive an invoice and all is in order. This morning I tracked my parcel and it states the following “Shipment requires importer’s registration/identification number for clearance” </p> <p> </p> <p>So I phoned, waited forever for someone to answer and the lady who answered was so useless that I was told that my package is still in SA (it sounded like she thought I was sending a parcel!), then I was told to hold when I told her that it’s meant to be in SA, and I was then asked by her to e-mail my details to Fedex! I asked to speak to a manager and was rudely cut directly to music and held on forever and eventually dropped the call. </p> <p> </p> <p>What is going on here? They had my details, then lost them, then I gave them my details again and now I have to mail it to them? This is not acceptable!</p>