HK
Hanifa K

1 reviews | Active since Dec 2013

12 Sept 2016, 10:36

Bad Service

<p>Dear FedEx, </p> <p> </p> <p>I would like to inform you that your services sucks big time...</p> <p> </p> <p>So I had a online Mr Price order, tracking number OFT1T ********** 2 that I placed last week Tuesday which I still didn't get, great isn't it?</p> <p>... When I tracked my order. My address was "apparently" incorrect, which no one phoned me to get the correct address or whatsoever. Nevertheless, I phoned them nd asked what the story was. I spoke to two ladies that day (cant remember their names). They "fixed" the address and said I'll get my order the Thursday... To my surprise Thursday, I had to track my order again to check the status, and it was the address issue again. No one bothered to phone me or anything. I phoned in again seeing that you guys have a communication problem. I think I spoke to Claudine and she said the address was updated I'll get the order Friday and they will phone me if there is any problems or so, fine... Friday still nothing. So I don't know who is fooling who here. I phoned in again and spoke to Debbie. So now apparently the order was never send to some operation department or so. She told me I'll get it the Saturday. So I don't know if I'm some kind of stupid that's getting a story everyday, without the problem being solved and without any communication. I am so ****ed with you guys really. I had to phone in again this morning. To check the status and Simoné told me the order was not send out yet. So its 6 days now and no communication from FedEx... You guys should really do something to improve your customer service... I want my order before the end of the day!!!</p>

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Replies (1)
Fedex Express
Fedex Express's reply12 Sept 2016, 11:00
Official

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge