MN
Mangalani N

1 reviews | Active since Sept 2015

02 Sept 2016, 09:13

BAD SERVICE

<p>i called into Fedex 4 times yesterday to ask about my package and if i can collect it from their office, i was advised that i dont have to pay for the package and i can collect it from their office in Meadowdale, i got to their office only to be told i cannot get my package because there is a problem with the shippers account, i asked why i was not told about this when i called in i got no answer, and why does their tracking system say the package is ready to be collected when they know there is a problem. I called in today again and spoke to Charlene who gave me the complaints email address ********** it is invalid.</p>

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Replies (1)
Fedex Express
Fedex Express's reply02 Sept 2016, 09:29
Official

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge