Bad service

<p>I ordered two application on a USB drive from the USA on a Friday morning and paid for urgent shipment that would take 3 days . my shipment was in South Africa Sunday, Monday I viewed my tracking online and see it was a delay and customs.I phone the FedEx office in South Africa and I was informed that customs need my ID number to release the shipment, so the ID number provided.Thursday afternoon I phone again where is my shipment and Fedex inform me that need to pay customs duties for more than a thousand rand and If i do not pay that not going to release my shipment from Fedex, I was forced to pay for the duties.On Friday i phone again to find out when i going to receive my shipment from them, as it is over my 3 days. I was told the people is in a meeting and cannot promise that my shipment would be delivered.</p> <p>My question is, why need to phone them why is the delay and why was i not informed that i need to pay customs duties before shipment.</p> <p> </p> <p>With the delay from FedEx, I lose revenue and possible reputational damage </p> <p> </p> <p>I paid for urgent shipment that is 3 days and now it is almost 6 days and still not received my shipment </p> <p> </p>