BAD FOR BUSINESS - WORST EXPERIENCE EVER.

I ordered something from China, The shipment left China on 5/12/2019 - landed on 11/12/2019 only for it to be delayed for clearance. FedEx gave an ETA of 17/12/2019 by 18:00 so I was patient and bide time until I make contact with them on the 18th - by now I should have paid tax and the items should either be in my posession or on its way to me - wrong - it is 9/1/2020 - it is almost a month later after the date I was told that this should have arrived by now. Since dealing with FedEx I have had nothing but poor communication and no real help from their staff. I got a call from John on 17/12/2019 telling me that the goods were held by state Vet for clearance and I would get my item by end of the week - 3biz days later - Aisha Amardien was to keep me abreast of updates - 18/12 - mention of documents to be submitted the next day as POH offices close at 13: 00... 19/12 i followup - no feeedback, I touch base on 23/12 I by now should have gotten some info, response: a release will be collected today(23/12) from the State Vet offices. brilliant, I am getting it this year and my efforts have paid off. I ask for ETA...no response... I contact you again 27/12 asking why the delay - response: Stave Vet offices only opens on the 2nd January again. *** am I missing? from we "fetching it" to oh well, its stuck there until 2nd Jan!!!! I again contact them: hi Aisha, Can I please get a timeframe regarding expectation of receipt of my package. Its now 3weeks after the date: 17/12/2019 by 18:00 given by FedEx - still no response... this is no response from 3 different people: Michelle Potgieter/John Thinane Makoatsane/Aisha Amardien - this was 7 days ago.... 7 days after the state vet as "opened/back in the office" I have spent $100 on shipping for what? So that you can be worse than the SA Post office and ***** me over? You guys have left a very sour taste, I will never encourage anyone to make use of your services, thanks to the manner in which you have dealt with this. i should not have to wait a month for my package due to FedEx *********** staff. I hope a real manager sees this and I hope FedEx INTL sees this. I have used FedEx overseas and geez, they would never do things the way AFRICA is doing it. So, lets recap.... when will you be sending a donkey with my goods? because clearly you guys dont have anything faster. I am tired of having to followup with you. I have been more than accommodating and come Monday, I am logging this to CGSO because someone has to be held accountable for me losing money due to your delays.