bad experience for first time user

<p>I have a parcel that was suppose to be delivered on Tuesday, and it still has not been delivered. First it was stuck at customs since Sunday, and after complaining it was released on Thursday. Now for some reason and now its stuck because I have to pay duties. I have requested the amount to be paid the whole week, and still no one can tell me what the duties are. Been send from one person to another. No help and if you ask more then one question in an email, they only reply to the first one. Never using TNT again, and will need to tell my supplier about the experience so they can also decide if they want to use TNT again.</p>