BAD CUSTOMER SUPPORT FROM FEDEX

Bought items from SHEIN October 31st, got an email from FEDEX to pay terrifs/VAT on the 11th of November and the money was paid. And was told the parcel was gonna be emailed immediately. Ever since then they have been quiet, tried to call a number an *** to no avail. Sent a email to Crystal Botha to try and trace no reply. I have also been checking from SHEIN there is no update since November 14th . I would really like to know what is happening with my parcel coz we know close to Xmas the kids are asking questions I cannot answer. If I can't get the parcel a refund will be highly appreciated coz now I'm very frustrated.