Bad Customer service and lies

Item: Fedex Express
Rating: 1
Author: Nompumelelo P

I bought a laptop from Incredible Connection on the 27 July 2020, it got shipped on the 31 July 2020 from Incredible Connection (Garden Route Mall). Jul 31, 2020 5:34 PM SLOC: Parcel is with our courier partner.

PORT ELIZABETH Aug 3, 2020 8:25 AM SOTS: Out for Delivery. No one arrived to deliver the package, I was home the entire day checking my phone and outside for FedEx. No one called or arrived at my place. Now when I check they say I was unavailable.How? No one called, no one arrived to deliver my package. PORT ELIZABETH Aug 3, 2020 5:57 PM SDEX: Delivery unsuccessful - Recipient is unavailable, we will reattempt your delivery. PORT ELIZABETH Aug 3, 2020 6:49 PM SLOC: Parcel is with our courier partner. PORT ELIZABETH Aug 3, 2020 6:52 PM SGEN: Delivery unsuccessful - Recipient is unavailable, we will reattempt your delivery.

I was home the entire day!! I am very irritated with your service.

Helpful (0)

Replies (1)

Fedex Express's replyOfficial

04 Aug 2020, 10:20

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards
Brenda

Fedex Express's reply04 Aug 2020, 10:20

Official