Bad customer service

We have never experienced such a frustrating service from Fedex. We have being engaging with their contact center agents on resolving a package that has to be released by them ( ********** 89240). This is now for over a week that we have been engaging them. Every time I inquire on when is the parcel going to be released they tell me stories and indicate that they need the same documents that I have sent to them over and over. Every time I ask to the person (Devone) they can't transfer me to him to find out if he has checked my email with all the requirements from him. You can't escalate this issue seen their phones can't transfer.

This is horrible service from an international company like.