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Bekkie M

1 reviews | Active since Dec 2019

18 Sept 2020, 15:55

Bad communication

I honestly dont know why it takes so long to clear goods with customs but my biggest concern now is that FedEx does not communicate anything I had to call them and ask why my parcel has not been delivered, I had my documents ready and still had to call them and ask who I send them to the person that assisting me is honestly bad with communicating she either doesnt reply emails or takes forever to reply, and to me that is bad service. It's been 5 days since I emailed documents I have no feed back from her when I call in no body knows anything it's honestly frustrating and feel like the lack of communication is slowing down the process, the lady I spoke to today thinks my documents were handed in only today when I sent them 5 days ago. I just want to be communicated how far this clearing is how much longer must I wait.

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Replies (4)
Fedex Express
Fedex Express's reply18 Sept 2020, 20:16
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order
BM
Bekkie M's update18 Sept 2020, 21:00
Reviewer Update
Thank you will highly appreciate it.
BM
Bekkie M's update01 Oct 2020, 13:04
Reviewer Update
Till date I havent recieved my parcel all my paper work was sent I was told turn around time is 5 working days????
BM
Bekkie M's update06 Oct 2020, 23:54
Reviewer Update
My package arrived in Johannesburg on the 5th of September but has not been deliveried yet appreantly due to customs clearing, this is my 2nd complaint with the same package no body seems to be helping me no body is responding my emails. A lady by the name of Ruth Masego Moyo is suppose to be helping me but she just ignores my emails . Honestly FedEx I'm frustrated at this stage you guys said 5 working days to respond now I'm on 15 working days. If you cant respond my emails please respond me here will i ever recieve my package? Or has my money gone down the drain and I'll never recieve my package if that is the case let me know so I can stop wasting my time following up.i honestly dont understand what the problem is if I've handed in all my paper work that was requested( tracking status has not even updated still says I need to send my documents) what you doing is really not fair????