NG
Neels G
1 reviews | Active since Aug 2012
01 Sept 2021, 13:14
Bad Bad Bad Service and non delivery
So, I'm really fighting with them. First I have to pay VAT that is more than 100% inflated. I request them to send me the documents so that I can see where they have calculate the vat from. First they say it is the invoice from the supplier and I can clearly see that they lie and I proofed it to them by sending all the relevant detail through to them, all in vain.
2 Weeks later, I'm still without the goods. Tried to phone them but the phone rang and then stop. No customer support whatsoever. I have already written to my suppliers indicating this problem to them and not to use TNT/Fedex for any of my shipment until they can get there act together.
I'm shipping now the same via DHL and already received the correct invoice and paid it without any hiccups. I will have my goods in hand from DHL latest Monday afternoon.
Never use these guys.
Helpful (0)
Replies (3)0
Replies (3)NG
Neels G's updateReviewer Update
03 Sept 2021, 07:50Thanks for the reply Maggie,
Some people still try to do there best out there.
Unfortunately, a supervisor contacted me and nothing happened from there on.
Thus, even if you want to do your job, your team is useless and you will not get assistance.
I'm really sorry about this reply since I had good experience in the past, but the last 3 shipments was an absolute nightmare.
Kind regards .
Neels Groenewald
Some people still try to do there best out there.
Unfortunately, a supervisor contacted me and nothing happened from there on.
Thus, even if you want to do your job, your team is useless and you will not get assistance.
I'm really sorry about this reply since I had good experience in the past, but the last 3 shipments was an absolute nightmare.
Kind regards .
Neels Groenewald
NG
Neels G's update03 Sept 2021, 07:50
Reviewer Update
Thanks for the reply Maggie,
Some people still try to do there best out there.
Unfortunately, a supervisor contacted me and nothing happened from there on.
Thus, even if you want to do your job, your team is useless and you will not get assistance.
I'm really sorry about this reply since I had good experience in the past, but the last 3 shipments was an absolute nightmare.
Kind regards .
Neels Groenewald
Some people still try to do there best out there.
Unfortunately, a supervisor contacted me and nothing happened from there on.
Thus, even if you want to do your job, your team is useless and you will not get assistance.
I'm really sorry about this reply since I had good experience in the past, but the last 3 shipments was an absolute nightmare.
Kind regards .
Neels Groenewald
NG
Neels G's updateReviewer Update
07 Sept 2021, 16:25Right:
I had enough.
I requested from your fellow workers all the documents to deliver to SARS Legal Department.
I Had enough
This is the contents of the e-mail I have send them, and I can name and shame them if need be.
Can you please send me all documents since SARS needs it now.
Here is a list of the Documents needed:
Did not receive an answer yet, but I can proof that the e-mail was delivered and read.
You do not stop to amaze me every day with a service as bad as yours.
All I can do is pray for you but I cannot promise anything.
I had enough.
I requested from your fellow workers all the documents to deliver to SARS Legal Department.
I Had enough
This is the contents of the e-mail I have send them, and I can name and shame them if need be.
Can you please send me all documents since SARS needs it now.
Here is a list of the Documents needed:
- I need the import tax invoice from you ASAP.
- Pro-Forma Invoice and the SAD 500 - Customs Declaration form
- All the Suppliers Documents to you.
- Shipping Bill
- Airway Bill
- COO Certificate
- And the Following if possible
- DA550
- DA551 Continuation Sheet
- DA554 Voucher of Correction
Did not receive an answer yet, but I can proof that the e-mail was delivered and read.
You do not stop to amaze me every day with a service as bad as yours.
All I can do is pray for you but I cannot promise anything.
NG
Neels G's update07 Sept 2021, 16:25
Reviewer Update
Right:
I had enough.
I requested from your fellow workers all the documents to deliver to SARS Legal Department.
I Had enough
This is the contents of the e-mail I have send them, and I can name and shame them if need be.
Can you please send me all documents since SARS needs it now.
Here is a list of the Documents needed:
Did not receive an answer yet, but I can proof that the e-mail was delivered and read.
You do not stop to amaze me every day with a service as bad as yours.
All I can do is pray for you but I cannot promise anything.
I had enough.
I requested from your fellow workers all the documents to deliver to SARS Legal Department.
I Had enough
This is the contents of the e-mail I have send them, and I can name and shame them if need be.
Can you please send me all documents since SARS needs it now.
Here is a list of the Documents needed:
- I need the import tax invoice from you ASAP.
- Pro-Forma Invoice and the SAD 500 - Customs Declaration form
- All the Suppliers Documents to you.
- Shipping Bill
- Airway Bill
- COO Certificate
- And the Following if possible
- DA550
- DA551 Continuation Sheet
- DA554 Voucher of Correction
Did not receive an answer yet, but I can proof that the e-mail was delivered and read.
You do not stop to amaze me every day with a service as bad as yours.
All I can do is pray for you but I cannot promise anything.
NG
Neels G's updateReviewer Update
13 Sept 2021, 08:01Well, I do not know what to say.
I have phoned one of the Managers (do not know if I can name him) and Friday morning the goods was delivered. Still without paperwork!!
I believe somewhere was a terrible *****-up with the paperwork and they will eventually generate the correct Invoice for me to pay.
No problem there. I will pay that invoice.
At least I can continue with my work & studies.
Thank you Sir,
Neels Groenewald
I have phoned one of the Managers (do not know if I can name him) and Friday morning the goods was delivered. Still without paperwork!!
I believe somewhere was a terrible *****-up with the paperwork and they will eventually generate the correct Invoice for me to pay.
No problem there. I will pay that invoice.
At least I can continue with my work & studies.
Thank you Sir,
Neels Groenewald
NG
Neels G's update13 Sept 2021, 08:01
Reviewer Update
Well, I do not know what to say.
I have phoned one of the Managers (do not know if I can name him) and Friday morning the goods was delivered. Still without paperwork!!
I believe somewhere was a terrible *****-up with the paperwork and they will eventually generate the correct Invoice for me to pay.
No problem there. I will pay that invoice.
At least I can continue with my work & studies.
Thank you Sir,
Neels Groenewald
I have phoned one of the Managers (do not know if I can name him) and Friday morning the goods was delivered. Still without paperwork!!
I believe somewhere was a terrible *****-up with the paperwork and they will eventually generate the correct Invoice for me to pay.
No problem there. I will pay that invoice.
At least I can continue with my work & studies.
Thank you Sir,
Neels Groenewald