BAD ATTITUDE FROM CALL CENTER AGENT

Good day<br> <br> Got really bad service from a call center lady by the name of pamela nagezna, I was frustrated as she told me that the driver said he was at the premises of my work place to deliver the parcel at 16:00. Instead of her explaining to me properly she started shouting at me, had to tell her to stop shouting at me as am not 5 years old. She didn't even aplogise. I've used FEDEx before and have never received such terrible service. I'm not sure if FEDEX agents are now told to shout at clients and treat them like ****. This is totally unacceptable and such behaviour should not be tolerated.<br>