Awful service - Rather use DHL

<p>I recently sent a watch to Germany for repairs under warranty using DHL (great service, no issues there), unfortunately the manufacturer sent it back with Fedex.</p> <p> </p> <p>Delivery was set for my work address, and first 2 separate Fedex employees managed to mix up my delivery with someone else's at the company, sending all documentation and requests for info to her instead of me. Once I eventually got the requests, I called Fedex to say I only had a copy of the warranty card with me, but if this wasn't good enough for customs I would find and provide additional documentation as soon as they requested it.</p> <p> </p> <p>Over a week later I had still heard nothing back from Fedex, so I got in touch with them to find that the warranty card had been rejected by customs, it was now too late to submit further documents, and I was now liable for VAT on the repair of R230! I told Fedex that this was unacceptable, I specifically said I would provide further documents if needed but they hadn't asked for them. Eventually I agreed to pay the amount just to get the watch delivered, and they assured me on 2 Dec that they would process the paperwork and send me the invoice.</p> <p> </p> <p>I then received no feedback for the next 10 days, so phoned the call centre at 9am to follow up, only to find that the invoice had been sent to the wrong person again! I gave them my email address and also mailed the original Fedex employee I had been dealing with to tell him about the error. It is now 6pm and I still haven't received the invoice.</p> <p> </p> <p>Aside from the ridiculous mix ups having everything sent to the wrong person after giving them my correct info several times, the general communication has been absolutely appalling. I've tried to help them out as much as possible, but every time there is an issue they seem to just ignore it, and I only find out about it by calling them!</p> <p> </p>