Awful Experience

Awful to deal with. Difficult to contact and the people I dealt with seemed to have no clue of what was going on. Firstly, contacted the wrong person to pay for income tax. Then when I followed up with delay notice on the tracking website they explained it was due to not receiving funds and they threatened to return the parcel as they have not received payment. I explained I did not receive any payment request, so turns out they sent it to the incorrect person. I provided my email address again, which they have already and received the invoice which was subsequently paid. They then refused to send the parcel until payment reflected in their bank account. Terrible and rude service delivery.