CH
Chane H
1 reviews | Active since Jun 2020
02 Jul 2020, 14:00
Awaiting for Refund
I Had so many ongoing issues with this Company Since June and still going on - i was promised I would get my Refund im now Waiting for It Still..... Even they even did it.. They sent feedback 6 days ago about a screenshot of payment but till today nothing came Through
I sent an Email Yesterday gave them a whole day to get back to me... Once again they failed to do so
Their Manager Mehrum Nisa Goolam - Said all workers would be back at work with how can they not assist me??
Helpful (0)
Replies (4)0
Replies (4)
Fedex Express's replyOfficial
02 Jul 2020, 14:25Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Best regards,
Fedex Express's reply02 Jul 2020, 14:25
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Best regards,
Fedex Express's replyOfficial
02 Jul 2020, 14:55Dear Chane. Thank you for your reviews on Hellopeter. Please note that the shipment has cleared customs based on the description and the values declared. The freight costs were paid by the sender however the clearance charges were for the consignee. The customs charges were disputed originally however were paid by yourself and the shipment was released and delivered. The shipper has not made payment to FedEx for the clearance costs nor have they updated the file with an account number to bill for these charges. Until this is updated we are not able to change the invoice to a bill shipper and we are not able to refund you. Please could I ask you to get your shipper to refund you directly as the agreement for the clearance charges to be billed to the sender is between yourselves and not made with the FedEx origin. Kind regards Leigh
Best regards,
Fedex Express's reply02 Jul 2020, 14:55
Official
Dear Chane. Thank you for your reviews on Hellopeter. Please note that the shipment has cleared customs based on the description and the values declared. The freight costs were paid by the sender however the clearance charges were for the consignee. The customs charges were disputed originally however were paid by yourself and the shipment was released and delivered. The shipper has not made payment to FedEx for the clearance costs nor have they updated the file with an account number to bill for these charges. Until this is updated we are not able to change the invoice to a bill shipper and we are not able to refund you. Please could I ask you to get your shipper to refund you directly as the agreement for the clearance charges to be billed to the sender is between yourselves and not made with the FedEx origin. Kind regards Leigh
Best regards,
CH
Chane H's updateReviewer Update
02 Jul 2020, 16:09Michelle Said the Shipper will be Covering fees - then Shipment got Delivered then Melanie Said refund processed With Feedback of Screenshot Sent about payment
Now you Telling me a different story
There is so many ***** in FedEX Seriously
Its the Worst Company Ever Especially because of the Consultants.
Im so fed with your Wishy Washy Feedbac****
Now you Telling me a different story
There is so many ***** in FedEX Seriously
Its the Worst Company Ever Especially because of the Consultants.
Im so fed with your Wishy Washy Feedbac****
CH
Chane H's update02 Jul 2020, 16:09
Reviewer Update
Michelle Said the Shipper will be Covering fees - then Shipment got Delivered then Melanie Said refund processed With Feedback of Screenshot Sent about payment
Now you Telling me a different story
There is so many ***** in FedEX Seriously
Its the Worst Company Ever Especially because of the Consultants.
Im so fed with your Wishy Washy Feedbac****
Now you Telling me a different story
There is so many ***** in FedEX Seriously
Its the Worst Company Ever Especially because of the Consultants.
Im so fed with your Wishy Washy Feedbac****
Fedex Express's replyOfficial
30 Jun 2021, 13:06Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,
Fedex Express's reply30 Jun 2021, 13:06
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,