Avoid using Fedex if possible

Fedex is unable to deliver on time and unwilling to assist or provide reasonable explanations on why packages have been delayed. I have tried various avenues to obtain answers but with no success before going to such a public platform.

Call center calls tend to put you on hold for 10 minutes then put down the phone. If possible use a different courier company as Fedex Express will only disappoint and frustrate.

We are a small business and have suffered large financial and reputational losses as a result of their incompetence.

Our experience with the last 6 shipments:

1. Stated delivery date: 13 Nov 18, Actual delivery: 19 Nov 18 (6 days late) 2. Stated delivery date: 20 Nov 18, Actual delivery 23 Nov 18 (3 days late) 3. Stated delivery date: 04 Dec 18, Actual delivery 06 Dec 18 (2 days late) 4. Stated delivery date: 10 Dec 18, Actual delivery 10 Dec 18 (on time) 5. Stated delivery date: 11 Dec 18, Actual delivery 13 Dec 18 (2 days late) 6. Stated delivery date: 14 Jan 19, still awaiting feedback (2 days and counting)