Avoid Shipping with Fedex at all costs and effort

I had and have the worst experience shipping with Fedex.I ordered a neckless from Australia for my wife in November 2019 for 30 AUD $, supposed to arrive before Christmas. Close before I made contact with the seller who toldme it is sent already 2 weeks ago. After my research I found out that it stucks at costums since the 29th November with the Comment "A confirmation of the value of goods is required. Recommended action: Shipper or Importer must confirm or verify value of goods." The parcel was delared bey the seller and the invoice is latest in the parcel. After multiple contacts and escalations within Fedex I received at the 19 December the note "Kindly note your parcel is considered a low value parcel as the parcel was valued at less than R500. Customs stopped it for an inspection"- And nothing further. After again multiple complaints and mails about the status, I received at the 05 Februar "Your shipment has been stopped by Customs. I need the following documents in order for me to clear. I need a proof of payment for the purchase that you have made for your shipment." What I sent the same day! Since then 9 month later - I still have not received any update or status report without asking by myself or would have received my parcel.

This is just unexceptable, even with Corona Crisis, and not worth while the name Service at all.