sH
steven H
1 reviews | Active since Mar 2015
04 Sept 2018, 15:12
Avoid Fedex Express SA
Miscalculation of VAT, which appears to be deliberate and **********. When querying the VAT amount on the invoice, no response to multiple emails. Call Customer Support and they pass the buck. Request feedback by email - again no response at all. Call Customer Support and they pass the buck again. Write more emails, which get totally ignored again. Call again and more excuses. 1 week later and they still haven't fixed the VAT "miscalculation". I even paid the full amount of what the total bill should've been and sent proof of payment to 2 different people, Jezelle Pieterse and Lauren Padiachey. Still no reaction, from either of these thoroughly useless and unhelpful employees. Still no delivery of my parcel. Plus they've added dubious extra charges to my invoice, like "Electronic Entry", "Advancement Fee" & "Release Verification" . ******* artists of note!!!! Utterly useless, unhelpful and *********** staff . AVOID AT ALL COSTS !!!
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Replies (2)
Fedex Express's replyOfficial
05 Sept 2018, 06:46Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply05 Sept 2018, 06:46
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
sH
steven H's updateReviewer Update
07 Sept 2018, 15:21My problem has been professionally and expeditiously resolved.
I'm pleased to say that I was mistaken about any deliberate or ********** miscalculation of VAT.
The VAT is done by Customs & Excise and I was confused about the rate and the manner in which it was calculated. I unreservedly apologize for my erroneous statement in this regard.
Also, my concerns about the extra "Charges & Fees" added to my invoice were likewise unfounded and unjustified.
If only their lower level staff were more knowledgeable and would respond to their emails, none of this would have been necessary.
sH
steven H's update07 Sept 2018, 15:21
Reviewer Update
My problem has been professionally and expeditiously resolved.
I'm pleased to say that I was mistaken about any deliberate or ********** miscalculation of VAT.
The VAT is done by Customs & Excise and I was confused about the rate and the manner in which it was calculated. I unreservedly apologize for my erroneous statement in this regard.
Also, my concerns about the extra "Charges & Fees" added to my invoice were likewise unfounded and unjustified.
If only their lower level staff were more knowledgeable and would respond to their emails, none of this would have been necessary.