Avoid Fedex Ecpresd at all costs

We pay a lot of money to send parcels to our loved ones who can not be reached. My kids sent us a parcel from NZ. It arrivef in JHB early on Monday 6 Decrmber and have been therd ever since pending a commercial invoice . Everytime the courier company makes an enquery the response is the same waiting for the invoice.How long can it take to issue a invoice for import taxes is my question. Social media has groups with 1000's of unhappy Fedex clients. Never experienced the bad service with parcels from SA to NZ. First time sending from NZ to SA and this happens. It seems to be the South Aftican work force that are the biggest problem. I would not recommend Fedex to anyone. Save yourself the headache and rather buy gifts online.