Avoid at all Costs - 6 months and no parcel.

Item: Fedex Express
Rating: 1
Author: Andrew R

I have had a parcel stuck in Customs clearance with FedEx Express since March, which is 6 months now. I have forwarded all the required documentation, but I have yet to receive my parcel or any explanation where it is or why it is being held.

Repeated emails and phone calls without answers.

Avoid at all costs, DHL and Aramex I have had no issues with.

Helpful (0)

Replies (2)

Fedex Express's replyOfficial

15 Sept 2020, 09:45

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order

Regards
Brenda

Fedex Express's reply15 Sept 2020, 09:45

Official

Andrew R's updateReviewer Update

18 Sept 2020, 10:15

Thanks Brenda,

Hopefully your team have had enough time to investigate. I havent seen anything as yet apart from emails asking other team mates to investigate. Which seems to be the modus operandi in your investigations.

Thanks,
Andrew

Andrew R's update18 Sept 2020, 10:15

Reviewer Update