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DB
Donovan B

1 reviews | Active since Jul 2020

03 Jul 2020, 13:18

Automated Answering System Broken or Disabled

Unable to get a hold of Customer Service to find out where my Invoice is so I can pay it and get my goods delivered.

Each time the automated system transfers me to Customer Service the call is disconnected.

0
Replies (4)
Fedex Express
Fedex Express's reply03 Jul 2020, 13:58
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order 

Regards 
Brenda 
DB
Donovan B's update07 Jul 2020, 12:28
Reviewer Update
Hi Brenda,

Thanks for the quick response but I've still not received my shipment - as I've not received an Invoice to Pay...

And now with the system "working" I'm holding on the line for Customer Service for 30 minutes which is ridiculous...

Regards,
Donovan
DB
Donovan B's update13 Jul 2020, 12:24
Reviewer Update
Over a week later and still no parcel or explanation...
And once again you can't get through to anyone - Customer Service or otherwise.
DB
Donovan B's update20 Jul 2020, 12:19
Reviewer Update
Another week later and still being sent from Pillar to Post without an explanation as to why my Shipment has not cleared customs... Every call and Every email requires different information and unrelated details.
Anyone know where there offices are?
It's time to take action in person before I start taking legal step to recover my goods and recoup my lost turnover...
A word of warning to anyone reading this... Don't waste your money shipping anything with FedEx - The have no clue what "Customer Service" is... It not like they care what effect their inaction has on their customer...