KM
Katlego M

1 reviews | Active since May 2021

11 Dec 2024, 15:57

Atrocious service!!!

My item was calculated at an incorrect value by fedex despite the shipper sending them an updated invoice. I have sent them the updated invoice which they should calculate the invoice on that I received from my shipper and I’m getting no response from ANYONE AT FEDEX. Customer service keeps redirecting my call to customs clearance (Wayne Snyman, Clyde Francis, Tristan, Tesha Botha) but they do not answer their calls at all!!!

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Replies (1)
Fedex Express
Fedex Express's reply11 Dec 2024, 15:59
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly. A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding. Best regards,Resolution Desk