LI
Lebashe I
1 reviews | Active since Jun 2020
18 Jun 2020, 06:14
Atrocious client Service
Numerous emails, no response via call centre. We had a parcel "in transit" since 18 May 2020. With all due respect allow us to remind you that we are all impacted and dealing with Covid19 , however neither Fedex nor TNT have the courtesy to respond to any of our emails. If you log a complaint on either company's website - they just forward the email to the same customer services representatives that do not respond. Please , please respond and get the parcel delivered or at least respond to our emails.
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Fedex Express's replyOfficial
19 Jun 2020, 17:59Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Fedex Express's reply19 Jun 2020, 17:59
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi