LU
Leona U
1 reviews | Active since May 2013
17 Nov 2022, 06:58
Assistance with refund
I need assistance with a refund, please. I paid duties and taxes for shipment *** upfront when I arranged shipping through myUS. FedEx unfortunately charged me duties and taxes on the same shipment again, which I paid. A new shipment (***) has arrived in the meantime and I want to arrange that the amount that I overpaid is transferred to this shipment, if possible. I have been in contact with Rosa at FedEx who tried to assist me, but she indicated that a refund takes very long. I would prefer to be contacted via e-mail, please.
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Fedex Express's replyOfficial
17 Nov 2022, 07:15Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza
Fedex Express's reply17 Nov 2022, 07:15
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Lunga Khoza
Lunga Khoza
LU
Leona U's updateReviewer Update
29 Nov 2022, 19:21I am disappointed in the way Fedex Express dealt with my case. They first assisted me in a very professional manner and arranged that the new shipment is delivered very promptly and I did not have to pay customs and duties again. There, however, is a difference in the fees for the two shipments and they did not refund me the outstanding amount, although I have alerted them of the difference a few times. I believe credit should be given where it is due, but I could unfortunately not do it in this case.
LU
Leona U's update29 Nov 2022, 19:21
Reviewer Update
I am disappointed in the way Fedex Express dealt with my case. They first assisted me in a very professional manner and arranged that the new shipment is delivered very promptly and I did not have to pay customs and duties again. There, however, is a difference in the fees for the two shipments and they did not refund me the outstanding amount, although I have alerted them of the difference a few times. I believe credit should be given where it is due, but I could unfortunately not do it in this case.