GF
Gerhard F
1 reviews | Active since Jul 2015
12 May 2021, 17:19
Arrogant/*********** Staff
After ordering a package from the USA, it arrived swiftly until it came into the *********** hands off Fedex South Africa. First they didn't know how to process the payment I made to customs. After that was eventually sorted out, they did not deliver and said an delivery attempt was made. They did not try to contact me and when I phoned in I got an arrogant operator that just said sorry I will have to wait for another delivery attempt. Which mean I have to take time out of my schedule to accommodate for the incompetence of Fedex staff.
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Replies (3)
Fedex Express's replyOfficial
12 May 2021, 19:30Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,Leigh
Regards,Leigh
Best regards,
Fedex Express's reply12 May 2021, 19:30
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,Leigh
Regards,Leigh
Best regards,
GF
Gerhard F's updateReviewer Update
12 May 2021, 20:34Hi Leigh
Thank you for the swift response. Hats off to the delivery team that is assisting me now at 20:30 at night. I chose Fedex as I'm use to fast deliveries from you guys always. Today was unfortunate and there was one bad apple in good bunch. I know why the individual was so hostile towards me, but I'm sure it's a personal issue and does not reflect the attitude of the whole Fedex group as a whole. Awesome job remedying the situation. I ill still make use of Fedex for all of my future deliveries.
Thank you for the swift response. Hats off to the delivery team that is assisting me now at 20:30 at night. I chose Fedex as I'm use to fast deliveries from you guys always. Today was unfortunate and there was one bad apple in good bunch. I know why the individual was so hostile towards me, but I'm sure it's a personal issue and does not reflect the attitude of the whole Fedex group as a whole. Awesome job remedying the situation. I ill still make use of Fedex for all of my future deliveries.
GF
Gerhard F's update12 May 2021, 20:34
Reviewer Update
Hi Leigh
Thank you for the swift response. Hats off to the delivery team that is assisting me now at 20:30 at night. I chose Fedex as I'm use to fast deliveries from you guys always. Today was unfortunate and there was one bad apple in good bunch. I know why the individual was so hostile towards me, but I'm sure it's a personal issue and does not reflect the attitude of the whole Fedex group as a whole. Awesome job remedying the situation. I ill still make use of Fedex for all of my future deliveries.
Thank you for the swift response. Hats off to the delivery team that is assisting me now at 20:30 at night. I chose Fedex as I'm use to fast deliveries from you guys always. Today was unfortunate and there was one bad apple in good bunch. I know why the individual was so hostile towards me, but I'm sure it's a personal issue and does not reflect the attitude of the whole Fedex group as a whole. Awesome job remedying the situation. I ill still make use of Fedex for all of my future deliveries.
Fedex Express's replyOfficial
11 Jun 2021, 12:24Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,
Fedex Express's reply11 Jun 2021, 12:24
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,