Arrogant and Balshy

<p>If you plan to shop online please check who will be entrusted with the delivery of your parcel on this side. I was unfortunate enoug to get Tnt Express. So far nothing has gone right and my parcel has been in South Africa for more than two weeks :(</p> <p><br />They tried to call and left a message so unintelligible that all I managed to get was the phone number (Narissa).</p> <p>I then had to spend over an hour on hold (listening to pink panther) while tring to find out what they wanted.</p> <p>A day later I received an invoice with details of the import charges, taxes and a massive 'administration' fee.</p> <p>I duly paid the invoice.</p> <p>They never checked to see if I had paid and instead sent me a shockingly rude email referring to numerous attempts to contact me (one email) and demanding immediate payment with the threat that they would destrol the parcel should I not comply immediately.</p> <p>I pointed out that I had paid and didn't hear from them again.</p> <p>I was then told that they had attempted to deliver the parcel (without informing me) and had not been able to.</p> <p>I theb called them back and made arrangements for someone to be at home to take delivery. The expected time of delivery was to be 'sometime between 08h00 and 17h00' and they could provide nothing more accurate than this.</p> <p>Surprisingly by 16h00 the delivery had not been made.</p> <p>This resulted in yet another call, two inordinately long 'please hold's and the ascertion that the parcel would still be delivered. They could not however guarantee that it would arrive before 17h00. Thus, please ensure that someone waits around until the driver possibly arrives with the parcel.</p> <p><br />Unfortunately all of this just reflects an arrogance that we as customers are at your mercy and have no choice but to do exactly as directed. It also means that I will neveer again purchase anything from overseas in case I have to be subjected to this treatment yet again.</p> <p> </p> <p>Bad show guys - it's time you looked up the concept of customer service.</p>