1 reviews | Active since Mar 2015
Arrives with no waybill & just leaves
* After 3 collection requests to Kalahari, Fedex finally arrived 9 DAYS LATER (should have been 3-5 days).<br> * Fedex arrived at about 4:30pm with NO WAYBILL or packaging (for a cellphone in the original, lift-to-open box, as requested by Kalahari!)<br> * After grumbling, Fedex courier fetched a BLANK WAYBILL.<br> * Fedex courier had no idea what I should put on the waybill (as requested I had a return number but not Kalahari's return depot address or account no), he wanted to call his supervisor on our phone to ask, I presume the phone he was waving at me had no airtime.<br> * I called Kalahari for the waybill info & was helped but told FEDEX SHOULD HAVE HAD A COMPLETED WAYBILL.<br> * I returned to the front with the waybill and the FEDEX COURIER HAD LEFT, apparently his supervisor said he couldn't wait any longer.<br> * I called Fedex on *** at about 5pm, who told me the courier would COME BACK TODAY to collect.<br> * I called Fedex again at 6pm & 6:30pm, NO ANSWER.<br> * IT IS NOW 6:45PM, WOULD FEDEX LIKE ME TO WAIT IN THE OFFICE ALL NIGHT ON THE OFF-CHANCE THEY FEEL LIKE COLLECTING ELECTRONIC EQUIPMENT WITH NO PROOF OF RECEIPT?
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
