LH
Laura H

1 reviews | Active since Mar 2015

12 Mar 2015, 18:49

Arrives with no waybill & just leaves

* After 3 collection requests to Kalahari, Fedex finally arrived 9 DAYS LATER (should have been 3-5 days).<br> * Fedex arrived at about 4:30pm with NO WAYBILL or packaging (for a cellphone in the original, lift-to-open box, as requested by Kalahari!)<br> * After grumbling, Fedex courier fetched a BLANK WAYBILL.<br> * Fedex courier had no idea what I should put on the waybill (as requested I had a return number but not Kalahari's return depot address or account no), he wanted to call his supervisor on our phone to ask, I presume the phone he was waving at me had no airtime.<br> * I called Kalahari for the waybill info & was helped but told FEDEX SHOULD HAVE HAD A COMPLETED WAYBILL.<br> * I returned to the front with the waybill and the FEDEX COURIER HAD LEFT, apparently his supervisor said he couldn't wait any longer.<br> * I called Fedex on *** at about 5pm, who told me the courier would COME BACK TODAY to collect.<br> * I called Fedex again at 6pm & 6:30pm, NO ANSWER.<br> * IT IS NOW 6:45PM, WOULD FEDEX LIKE ME TO WAIT IN THE OFFICE ALL NIGHT ON THE OFF-CHANCE THEY FEEL LIKE COLLECTING ELECTRONIC EQUIPMENT WITH NO PROOF OF RECEIPT?

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Replies (1)
Fedex Express
Fedex Express's reply13 Mar 2015, 09:11
Official
Hello LJ Hippe,

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge