Appalling Service from TNT

I am appalled that you returned a box destined for the U.K. I urged you not to so that we could complete the procedure you requested, the information supp**** was not made clear to me from the start. First I was told I did not sign the Commercial Invoice when the goods were collected, this is incorrect and the meaning of Commercial Invoice is as follows:

A Commercial Invoice is a legal document between the supplier and the customer that clearly describes' the sold goods, and the amount due on the customer. The commercial invoice is one of the main documents used by customs in determining customs duties. The goods were personal items and we did not understand your request. Eventually you received the documents you requested after I established that you needed an inventory list with the value of each item described in the box; this was immediately sent to you within the hour. You then claimed that the shipment was not paid for and once again the proof was sent to you the following day. You abruptly returned the box which had already been collected and flown from Knysna to your office in Gauteng, this explains why you never rep**** to my email because you had already put the box on an overnight flight without offering us the opportunity to complete the paper work according to International rules and regulations.

Mr Ife cannot afford another shipment of his late brothers personal effects. Your lack of empathy and professionalism is appalling I am holding you and the rest of the staff from TNT personally responsible for the loss.

I will be escalating this situation further to whichever head of department will have the decency to look into this situation with proof of payment and copies of the correspondence. I will also be taking social media platforms until I am heard and this is resolved, the shipment should be delivered in tact to the U.K. without any additional charges, we have already paid you money for this service, this is clearly **********.

You did not even have to decency to call or email with the updated that I requested, you ignored my emails which I now understand as the box was already on an overnight flight and you simply returned it, without an explanation. I was totally shocked considering that I had sent all the information that you requested, once again I am appalled by your service and the service from TNT