Appalling service from a premium brand

I am definitely going to be advising all suppliers I have contact with NOT to use FedEx. For a premium brand, there are so many things that they are doing wrong!!<br> Firstly, their staff are absolutely pathetic and useless at responding to emails. I would like to call out Michelle van Greune and Collin Cele! they are so ridiculously unprofessional and should be reprimanded for failing to respond to emails.<br> Secondly, call centre staff are just as bad! They never returned calls when asked to do so and blatantly lie! I spoke with Shamilla and explained my entire qualm to her and she was meant to be investigating it. I call back an hour later and she denies having ever heard my dilemma.<br> Thirdly, FedEx driver arrives at my office to deliver but has no airtime to call me. So how in the world would I know to collect the package? He then lies to call centre, saying that a member of staff at my office said I do not exist at the office. When reviewing the security footage - I see that the member of staff he was referring to was not even at the office then!<br> Fourthly, call centre agent instils fear in me by saying that parcel was delivered when in fact it was still in their possession. :(