Appalling service

I have been sent a parcel containing DNA test kits from my cousin in the UK. I have been struggling to get this parcel from FedEx for nearly 2 months. I have paid R565.50 for customs clearance but now FedEx are demanding a SARS import code? I have no idea what an import code is or why I would even need an import code. This is a personal parcel, a gift, to further my family tree research. Trying to contact FedEx by phone is unsuccessful - the phone number listed in the emails just ring endlessly and when I email it takes 24-48 hours to get a response which is not helpful. This kind gesture on my cousins part has turned into a nightmare. If anybody from FedEx is reading this the Tracking # is ***