AS
Arisha S
1 reviews | Active since Mar 2009
14 Dec 2020, 13:31
Appalling customer service from Clearance Department at FedEx Express South Africa
The worst service I ever experienced from a courier/shipping/clearing company. They cleared my international shipment using the incorrect Customs value, resulting in me being charged exceptionally high Customs VAT and duties. I am now struggling to reach anyone who can help me to resolve the issue. I have called all their contact numbers which never get answered, emailed their entire Clearance team several times and have yet to receive any help.
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Fedex Express's replyOfficial
14 Dec 2020, 13:36Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply14 Dec 2020, 13:36
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie