Appalling Customer Service!!!

Saying this company’s service is the worst is undoubtedly an understatement. The service I have received thus far is appalling and absurd. My parcel has been stuck by customs for almost two weeks despite my efforts of calling them several times a day and providing them with all the required documents. I have laid a formal complaint yet my parcel is still stuck at customs. The Clearance Administrator assigned to my case Koketso Caswell Modikoe is so ***********, I literally have to run after him in order to get any form of feedback since he disregards emails and phone calls. At present, he promised to send me an invoice yesterday morning for me to make payment yet he’s avoiding me like the plague. Not to mention the rude, uninformed consultants when you call FedEx. I would give them a negative five stars if I could. If you have an option, choose DHL, they are very efficient. At this point, even SAPO can teach FedEx a thing or two. Don’t play yourself, FedEx is a joke.