Appalled

<p>On the 14th of February 2017 our parcel arrived in Johannesburg, South Africa via @FedEx and has been awaiting clearance. It is now almost a month later and we are being pushed from pillar to post by employees at this company. We have been communicating with Devone Papagni via email, who has been of little assistance to date, he responds to our enquires late with little to no detail on the progress. When we try to reach him on the phone he is never reachable nor in his office and we have left countless messages for him to return our calls. We have never experienced such poor service with a courier company, a process that takes 2-3 days with other reputable courier companies has now taken close to a month and there is still no end in sight. Subsequently we have had to place a second order for the very same thing using another courier because we promised to deliver to our client which has since arrived still before our initial package which is stuck thanks to ********** The manager to this employee is also not helpful and hasn't been able to provide us with any assistance nor a time frame by which this will cleared by. Instead when Devone Papagni does eventually make contact after we have had to make numerous calls and left messages he condescendingly berates us for having taken up the matter. It's frustrating that we have paid for a service that we are not receiving and we're now having to make more and more follow ups at our own cost unnecessarily. </p>