ANOTHER POOR JUDGEMENT ON THE PART OF FEDEX

my first question is that are there any thought leaders that make up the top brass of this company?? The reason for asking is that after a lot of back and forth i finally managed to get some answers as to why a package that was supposed to have been delivered last week has been changed to pending and is still pending. And what i was able to gather is that some people who are supposed to have the mind and common sense to know when to implement a new system decided to roll out a new software which according to them is supposed to make things faster forgetting that its never clearcut and that when its done it will need to be fine-tuned which will take another day or two or even more. So at this stage clients have people shouting in their ear because they cant deliver on hardware just because FEDEX thought it wise to fiddle and mess with an unstable and untested software. Anyways im on the brink of losing something i have been working on for years now and after the call i got this morning, trust me to say should they pull the trigger because you lot decided it was the right time during this pandemic to go down this road, suffice to say you will make me a very rich individual.