Another FedEx delivery another fiasco

A repair item should have been delivered at the beginning of the week. It was cleared out as "repair and return". This was clearly marked on the return invoice yet the SARS clearance showed was show to charge duties, on the wrong commodities code at over 75 percent of value.

Urgently sent this for review......heard nothing.

So once again I am chasing Fedex so I can conduct my business.

My last Fedex package was returned to sender as it took them 2 weeks to send me the correct customs documentation. I had paid the duties and it took me 5 weeks to get my money back from them.

I generally choose to use DHL (this time unfortunately the repairer chose their agent) as they are efficient and professional. As way of contrast a DHL package left the US 3 days later. The customs clearance was done as the package was in transit to South Africa. It was cleared, paid and at my door today.

This is the text book difference between competence and incompetence. The arrogance to FedEx truly boggles the mind. They consistently want payment for a service that are patently unable to deliver and show no urgency in dealing with the fiascos they engineer.

Giving them 1 star is an insult to 1 star businesses.