WG
Wanette G
1 reviews | Active since Aug 2019
11 Jun 2020, 11:41
Always someone elses problem
Very bad when tracking a international parcel coming in from the UK and it shows the parcel is in JHB but when phoning them. No sorry parcel is not in SA yet. Did not leave the uk as yet (JHB blames UK) All documentations were send and no feedback about when i am getting my parcel. Mam please phone us in a weeks time again! BAD BAD BAD Jhb!!
They want proof of payments about contents of parcel but my sister was due to visit SA in March and with Covid and travel bans on UK in SA she couldnt come!
Very bad
Helpful (0)
Replies (5)0
Replies (5)
Fedex Express's replyOfficial
11 Jun 2020, 11:56Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Best regards,
Fedex Express's reply11 Jun 2020, 11:56
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Best regards,
WG
Wanette G's updateReviewer Update
17 Jun 2020, 14:39Can you maybe inform me on why will my scheduled delivery date be moved from today to tomorrow, as i do need this stuff ASAP by end of business like in yesterday! As yet again no answer at customer service. Totally unacceptable
WG
Wanette G's update17 Jun 2020, 14:39
Reviewer Update
Can you maybe inform me on why will my scheduled delivery date be moved from today to tomorrow, as i do need this stuff ASAP by end of business like in yesterday! As yet again no answer at customer service. Totally unacceptable
WG
Wanette G's updateReviewer Update
17 Jun 2020, 14:58Eventually got through to customer service - really disgusted in waiting so long for the phone to be answered. To my disgust i was informed that conveniently my parcel was opened and pictures was taken of my parcel. for what reason!!! how will i know that someone did not ***** anything out of my parcel??
You are very quick to take peoples money but customer service NON EXISTENT
I WANT MY PARCEL FEDEX! STOP WITH HOLDING MY PARCEL
How long do SARS want to look at some baby grows?????????
You are very quick to take peoples money but customer service NON EXISTENT
I WANT MY PARCEL FEDEX! STOP WITH HOLDING MY PARCEL
How long do SARS want to look at some baby grows?????????
WG
Wanette G's update17 Jun 2020, 14:58
Reviewer Update
Eventually got through to customer service - really disgusted in waiting so long for the phone to be answered. To my disgust i was informed that conveniently my parcel was opened and pictures was taken of my parcel. for what reason!!! how will i know that someone did not ***** anything out of my parcel??
You are very quick to take peoples money but customer service NON EXISTENT
I WANT MY PARCEL FEDEX! STOP WITH HOLDING MY PARCEL
How long do SARS want to look at some baby grows?????????
You are very quick to take peoples money but customer service NON EXISTENT
I WANT MY PARCEL FEDEX! STOP WITH HOLDING MY PARCEL
How long do SARS want to look at some baby grows?????????
WG
Wanette G's updateReviewer Update
22 Jun 2020, 08:12Good Morning
Please provide me with Andre Bresler's email address? Maybe the Managing Director of Fedex South Africa will help me in getting my parcel released?
Please provide me with Andre Bresler's email address? Maybe the Managing Director of Fedex South Africa will help me in getting my parcel released?
WG
Wanette G's update22 Jun 2020, 08:12
Reviewer Update
Good Morning
Please provide me with Andre Bresler's email address? Maybe the Managing Director of Fedex South Africa will help me in getting my parcel released?
Please provide me with Andre Bresler's email address? Maybe the Managing Director of Fedex South Africa will help me in getting my parcel released?
Fedex Express's replyOfficial
30 Jun 2021, 13:08Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,
Fedex Express's reply30 Jun 2021, 13:08
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,