EE
Eugene E
1 reviews | Active since Mar 2009
22 Jul 2020, 12:45
Almost One Month No Parcel
Fedex has had nearly a month to deliver my parcel from the US but it is not moving. The website does not say what the issue is. I cannot get hold of Fedex customer service telephonically and Fedex has not rep**** to an e-mail enquiry I sent two days ago. When will my parcel be delivered? It should not take nearly a month for a "courier" company.
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Replies (3)
Fedex Express's replyOfficial
22 Jul 2020, 16:31Thank you for writing about the experience that you have had with FedEx. Please allow us a short while to investigate. A member of management will make contact with you directly to resolve. I trust that this is in order.
Regards
Melanie
Regards
Melanie
Best regards,
Fedex Express's reply22 Jul 2020, 16:31
Official
Thank you for writing about the experience that you have had with FedEx. Please allow us a short while to investigate. A member of management will make contact with you directly to resolve. I trust that this is in order.
Regards
Melanie
Regards
Melanie
Best regards,
EE
Eugene E's updateReviewer Update
22 Jul 2020, 17:14So Fedex now sends me an invoice. How about sending me one three to four weeks ago? Also, it says if I wish to pay by credit card, I need to phone the call centre (that does not answer) to get a payment link. That is ridiculous! Just include the link in the e-mail. In addition, Fedex is charging me for not having a Fedex account. Uh, the company, MyUS, which sent the parcel has a Fedex account. Why do you want to charge me and extra fee when they have the account and they are sending it? And what is this "other government agency" fee? I have never heard of such a thing with other courier companies. Please e-mail me ALL the relevant information.
EE
Eugene E's update22 Jul 2020, 17:14
Reviewer Update
So Fedex now sends me an invoice. How about sending me one three to four weeks ago? Also, it says if I wish to pay by credit card, I need to phone the call centre (that does not answer) to get a payment link. That is ridiculous! Just include the link in the e-mail. In addition, Fedex is charging me for not having a Fedex account. Uh, the company, MyUS, which sent the parcel has a Fedex account. Why do you want to charge me and extra fee when they have the account and they are sending it? And what is this "other government agency" fee? I have never heard of such a thing with other courier companies. Please e-mail me ALL the relevant information.
Fedex Express's replyOfficial
30 Jun 2021, 13:04Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,
Fedex Express's reply30 Jun 2021, 13:04
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***
Best regards,